Contact information

Contact Information

If you have questions about an order, our products, shipping, or our policies, please contact us. We’ll be happy to assist you.

Grandma’s Kimchi
Kim Food Group LLC
19600 144th Ave NE
Woodinville, WA 98072

Email: info@grandmas-kimchi.com

For questions regarding an existing order, please include your order number in your message so we can assist you more efficiently.

Customer Service

For damaged, incorrect, missing, or delayed orders, please contact us within 24 hours of delivery. Please include your order number and photos of the product and packaging when applicable.

For additional information regarding refunds, replacements, shipping, and order issues, please refer to our Return & Refund Policy and Shipping Policy.